Support
FAQ

Q: I'm shopping at your company at the first time, how can I trust you?
A: We totally understand if you have some doubt about us at our first cooperation. You are welcome to visit our company 
or our factory anytime you like. You can also choose PayPal(the faster, safer payment) for your order.


Q: If I register on your website, Can you protect my privacy right?
A: As you can see from the link ”Privacy Notice”. We collect your information only for the purpose of provide you 
with the best products, efficient customer service. We will not sell (or trade or rent) personally identifiable information 
to other companies as part of our regular course of business.


Q: Are the quality of your product guaranteed?
A: We have QC to control the quality one by one. So do not worry about the quality.
If there are some defective items, we can refund your money or send you new items as compensation.


Q: Are you covering the duty to our country?
A: Many countries charge two kinds of tax when you import anything from overseas. You are responsible for finding out 
the situation in your own country.We don't accept any return or refund resulting from you refusing to pay the duties or taxes. 
But what we can do is declaring less value on commercial invoice in order to let you pay less tax.


Q:I'm looking for some products which is not shown on your website, can you make me the special order?
A: We value our cooperation between us. so, if you can show us the picture of the produce you need,our efficient 
co-workers will spring out to deal with your order.Our factory will speed up for your special order.