Support
Warranty & Returns
Warranty

At LongRise, we sell only brand new, top quality electronics. We offer you a wide-selection of consumer electronic products - all carefully selected with quality in mind, and quality controlled in our warehouse. All our products are covered by one month International Warranty.


Return Policy

We stand behind our products every step of the way. In the event that a product needs to be returned, our policies are outlined below.
  • If you received your product and it does not function properly — and that rarely happens — you are entitled to a return. Just contact us within 7 days of receipt and we'll work with you to replace the defective product quickly. If we receive a supposed defunct product, and in fact it is not, you may be charged a modest $10 testing fee.
  • Items being returned because of damage in transit, incorrect item sent, or are faulty, will have the return shipping costs reimbursed to the customer. Please inform us in such cases as soon as you notice a discrepancy or damaged product;
  • If you purchased the wrong product, you can exchange it as long as it is within 30 days of the purchase date. Products must be unused, undamaged and in their original packaging.
  • If your product stops working due to a manufacturer defect and it is within 1 month of the purchase date, we will work with you to have your product replaced as soon as possible. And you are responsible for working with them in the event of an issue.
  • If the product has been purchased on promotion and other items have been delivered, the customer must return all such items as well or their cost will be deducted from the refund.
  • The products on clearance sale cannot be exchanged or returned.
In all cases, you must contact us before returning your item to obtain a return authorization (RA) number. You are responsible for return shipping and items must be received back within 10 days from the issuance of the RA.

Warranty Limitations
The duration of any implied warranty or condition, of merchantability for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall LongRise be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise,resulting from breach of any express or implied warranty or condition, of merchantability for a particular purpose, or otherwise with respect to this product, except as set for herein.

Cancellation Policy:
a) Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.
b) Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
c) Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
d) Once your order has been shipped, it can no longer be canceled.


If you have any other questions please do not hesitate to contact us.
Email: sales@long-rise.com